Will Z

Review of BMW of Mountain View

Went there for a regular maintenance and ended up ...

Went there for a regular maintenance and ended up I have 5 recalls for my car. Asked for a loaner in advance and ended up with one dirty loaner. All the loaners are taken apparently and I have to wait another 10, 15 mins for them to get the car clean. My maintenance took two days which isn't a big deal. However once again, after two days of work on my car and gave me a call saying my car is ready. Waited about 10 mins for them to get my car and my car is dirty. They did not wash or vacuum the car at all. I couldn't believe this thing happened to me twice. Clearly something is wrong with the process here.