I needed my panels removed to replace my roof. It ...

I needed my panels removed to replace my roof. It took five calls of over an hour each, being bounced from rep to rep, to finally get the removal scheduled. And then I had to do it again to get the reinstallation scheduled. I was given different/bad information by almost every rep I talked with until one rep finally took a personal interest. They told me they could not accept ACH or credit payment, but that I had to pay with a check. Even though I sent the check via certified mail to the address provided, they still managed to lose it. The day the work was to be performed the crew arrived almost two hours after the scheduled arrival time. I originally chose Vivint, while paying slightly more than the competition, because I was sold on the life long customer service experience. This has been a disaster.