Amador Rivera

Review of Honda of Pasadena

Parts Department is the worst. Three strikes your ...

Parts Department is the worst. Three strikes your out. The first time I called them for a part the person had a bad attitude when I was trying to get pricing. The second time I dealt with them I ordered a part and they said they would call me when they received the part. They didn't call and when I followed up, I found out it got there 2 days prior to me calling and they guy said "I forgot". This last time, I never got on the phone with them. the nice receptionist tried to transfer me 3 times and confirmed the parts department was open. Terrible parts department. I am now willing to drive a little more and go to the Glendale honda, quick and efficient there so far.