I have been coming here to get my hair cut for 20 ...

I have been coming here to get my hair cut for 20 years. I've always enjoyed the walk-in option due to my schedule. However, for the last 6 months I have not been able to walk-in for a haircut. They take appointments now, and they are always booked out for several hours to the whole day out. They advertise "Walk-ins welcome, " but this is no longer the case. I even tried booking an appointment on-line. When I got there early for the appointment I booked; they told me that I had in fact missed my appointment. I tried looking in my email for the confirmation or a reminder, but I could not find either. When I asked if I could get a quick cut for the last 15min of what they said was my appointment, they told me no, and they were booked out for hours. I will no longer patronize this business and I will no longer recommend it to anyone I know due to false advertising and poor customer service.