Chloe Skylakon

Review of Pocono Whitewater

I participated in a dam release on 6/26 with my si...

I participated in a dam release on 6/26 with my siblings and in Laws . We are a group of 16. We were all very excited to be rafting though we had no prior experience . The first 2.5 hours prior to the lunch break was awesome . We were navigating the river and feeling very confident . After lunch we decided to switch sides . Those on the left side switched to the right and vice versa . After switching it took us a while to get into the new groove of directionality . The kayaker behind us who was also the lead of the 9:15 group was extremely disrespectful, arrogant and down right rude . He actually even said,"ugh, this is the worst part of my day," to my group when we got stuck on a rock (which come on , everyone gets stuck !) he consistently referred to my siblings and I as kids even though we are all 0ver the age of 25 . At one point he even made a joke about my brother in law strength , which I found to be completely uncalled for especially considering my BIL is a Veteran Marine . In addition , I also found Key, another staff member to be rude , as well as , in audible , ineffective , and simply UNBEARABLE ! This company may need to provide some leadership and and effective communication skills trainings for their staff . Almost everyone on my bus agreed that aside from the staff , they had a great time . However they do not think they would return because they felt disrespected and belittled. The website reads," No experience necessary" however the staff acted irritable and offended when you would ask for help or when they needed to help retrieve you . Rafting is not a cheap day out . At $71 a person and 16 people being in our group , our family spent over $1,000 to enjoy a beautiful Sunday together . I have to say that we will be spending that money with one of the other companies because the staff made it totally unenjoyable . I will say however that the one guide , who is also a dentist,(his name escapes me ) he is your saving grace . Promote him .