NCL SKY is an old ship and the balcony and inside ...

NCL SKY is an old ship and the balcony and inside stateroom are small. Between lost baggage and not honoring special needs request, and cancelling one port call due to ship electrical problem that resulted in delay departure from Miami. When all the issues were addressed to NCL Guest Relations, their only response was to give a credit for future cruise. They denied any refund of the cruise cost. Not customer friendly or concern. Bottom line for them is for you to return to them on another cruise. Save your money and search for another cruise line. Recently received a response from Guest Relations denying refund and only wanted to get us back for another cruise. Poor customer service.