I am really disappointed. The room was not clean b...

I am really disappointed. The room was not clean but the cleaning lady did leave a bucket with cleaning supplies in the bathroom. The signage is very poor when you are looking for where to park and we ended up using valet because we never could figure out where self park was. When we checked in the front desk staff was less than hospitable and provided no information on anything. She was semi rude when I questioned my reservation. I originally made my reservation for a corner room with an arch view. Then my Hyatt app sent me a message stating for 10$ more we could add access to the club on. What it actually did was boot us from our original reservation and give us a view of a brick wall. Truthfully I am glad because the only person who was accommodating was the gentleman who runs the club room. I would not stay here again.