I am not one to write reviews ever but felt judged...

I am not one to write reviews ever but felt judged/not welcome upon check- in, the young lady put me in a room on the 4th floor that faced the street (not relaxing or a resort feel) I asked if I could upgrade at the very start (the lady did not even look at the computer or pretend and said "no") I could of stayed anywhere, and these days choice is everything.
Then changed my room (#2) to the same situation just 4 flights up (yes a little better of a view but not relaxing when sitting on the balcony listening to the street music/street noise. $225 a night plus a tax/resort/parking) room #2 - the door was hard to open/close room 850! The deadbolt did not work. And there were black ants in bathroom and along the wall near slider

The young lady never asked me if it was a special occasion, I was there visiting my moms grave and traveled alone in hopes to enjoy some peace and relaxation at a resort.

I then called the day after checkout today and spoke to Gertrude which just seemed to give a automated response and asked me what she could do (I asked for resort fee/parking $100) she then said if i would have spoke to them yesterday more could have been done and that she could only refund me $50 resort fee..

Maybe a rewards client is treated well, but as a non-rewards person with money i felt like just a number not a human.