Steven Homeyer

Review of Quality 1st Basement Systems

I contracted Quality First Basements to Poly-level...

I contracted Quality First Basements to Poly-level my front porch, steps, and the apron of my driveway. They did lift my porch slab and steps, though the porch is level and should be slightly slanted to allow water to run off. The sealant they used was gooped on like a child did it. They said they couldn t fix it. The apron of the driveway now looks totally awful. They did not level it properly the first time and had to come back again though nothing changed. They also gooped the sealant in the seams as much as 4 wide and it looks absolutely ridiculous. I communicated my concerns over the phone and in written statements to the company and also submitted pictures of my concerns. They send a representative, Shachon Kasey, out to look at the shoddy work and he agreed that it was unacceptable. In person and later on the phone this representative stated that he would be there to supervise the work crew to come and correct the problems; well, he did not come and the work is still shoddy and unacceptable. Do your homework DO NOT CONTRACT THIS COMPANY TO DO ANY WORK ON YOUR HOME OR YOU WILL REGRET IT. There work is subpar, they do not communicate from one person to another in the company, and they give you the runaround by saying one thing and doing another.