Ordered a NEW Display for a iPad Air 2 came in as ...

Ordered a NEW Display for a iPad Air 2 came in as refurbished with a broken home button connector.
I called and he told me to send it back for a refund because he can resell it.
Very argumentative and talks over the top of and incapable of listening.
I have customers to help with a timeframe don't have time for unflexible Shysters.