I strategically planned an all expense paid, 1 nig...

I strategically planned an all expense paid, 1 night stay at this resort for my mother's birthday. I call my mother to check on her and she says they sent up an expensive bottle of alcohol, which my mother does not drink alcohol. They take it back and send her cheap WATER. My mother orders food: quesadilla and wings=$72! My card is attached to the room, yet they charge my mother's card! Then when my mom checks out, the office manager, Tony [female], charges MY MOTHER, once again, a $25 check-out fee! I called and explained how nothing was supposed to be charged on her card yet she did NOTHING to fix the matter nor EVER apologized for the inconvenience! This was my 1st time using this resort, a 5-star resort with 2-star customer service. I am infuriated with Tony and her lack of professionalism in this matter that could have been 100% avoided if she would have regarded the clearly faxed document stating all funds are to be charged to CARD ON FILE! THIS WAS VERY UNFORTUNATE.