Their record keeping is pretty terrible - the new ...

Their record keeping is pretty terrible - the new Encova rebranding I would imagine is their attempt to sidestep the bad name Motorists has created. Similar to other stories here - I paid my premiums all along. I found a better insurance rate with another company, and I cancelled my auto insurance before the renewal date. I put in writing my cancelation - again 1 week before the renewal date. Two months after cancelling suddenly two months later, a mysterious $81 bill shows up. I notified them in writing that the $81 bill must be in error - but their response is that they are going to a collection agency. It's not worth my time to fight, and I don't need my credit effected. Bottomline, this company is not worth your time. The company's leaderships decision is wise to rebrand. But don't be fouled - the new name is just a cover to conceal the problems that are pervasive with this company.