Tim Smith

Review of Polsinello Fuels, Inc.

Dealing with these guys has been really unpleasant...

Dealing with these guys has been really unpleasant. The Carrier A/C system that they installed failed after three years. When I called them to fix it last May they stood me up once (after I had taken off work to wait for them) and then on the second attempt they called me at 4PM to say they weren't coming. I basically had to plead with the guy to come look at the system, which did happen at the very end of the day. And they did install a replacement evaporator under warranty. Seven months later I received a statement for something like $100 plus seven months worth of finance charges for the first visit that, apparently, the technician was supposed to take payment for on the spot. (The first guy never asked for payment, and I paid their bill on the subsequent visit to install the replacement part.) Not only did they not bother to send me a bill, I can't even get anyone to talk to me about what happened. The "customer service" rep insisted that he didn't know anything and couldn't help. So I was directed to someone in service who so far has refused to return my calls. They're acting like I simply refused to pay a bill or something. Seriously? Over $100? How can I pay if they don't notify me that I owe something?

Whatever. I've sent them a check so that I can wash my hands of it and take my business elsewhere.