We were disappointed in what was supposed to be a ...

We were disappointed in what was supposed to be a luxury hotel. The room was one of the smallest I have ever stayed in. The bathroom had stains along the wall with the sink, and the access panel under the sink was not secured allowing view of the plumbing and the various debris that accumulated in the space. Any amenities cost extra. There was a fee for internet, based on time and speed of the service. A fee to use the fitness center. You name it, there was a fee for it. If you wanted glassware, you had to call and ask. One ice machine, so you had to go to a different floor to get ice. The elevators are pretty small, so if it is a busy time, be prepared to wait, particularly if you have your luggage.
Based on the luxury billing, I expected more amenities, and for them to be included.
Oh, if you are sensitive to fragrances, beware. They keep their lobby highly perfumed.