Lori Hornecker

Review of Sherman Dodge/Schaumburg Jeep

The service was completed accurately but updates a...

The service was completed accurately but updates and notifications were lacking. When I dropped off my vehicle, I was told the update and oil change would take 3-4 hrs. 5 hrs passed with no update so I sent a text to the number provided. At the 6 hour mark, I called only to find out my car was finished (I was not contacted). I arrive to pick it up and waited a half hour for a porter to bring my vehicle around.

The work was completed accurately and care was taken to ensure the interior of my vehicle remained clean but communication and customer wait time needs improvement.