Tanner Morton

Review of Grand Wailea A Waldorf Astoria...

We came to the hotel for my son's 10th birthday fo...

We came to the hotel for my son's 10th birthday for the extraordinary pool that they were suppossed to have. On the first pool day we went to the pool after breakfast at 930 am and there wasnt a seat anywhere to be found. After over an hour of looking for a place to sit 4 people we found one. The rest of the day worked out good. Day 2 at the pool I got there at 8:00 am to save a place for the day. I went back to the room to get everyone we came back to the location at 9:00 am and the hotel had given my location to another group. This turned into a altercation between us and the new group. We finally were able to get in contact with a manager who had taken our belongings which I'm still trying to locate. She said they have a rule that they can take your belongings and your seats within 1 hour of non ussage. They are supposed to lay the chair down for 1 hour and then give it away if unnattend according to the manager. This did not happen. Also they immediately found my wife a kids a new location. There were plenty of other locations available at the time not as prime but they gave my location to someone else that fast and that early in the morning. I'm very disappointed in the level and service and disrespect that this hotel provided. I could understand if this happened later in the day but this was at 9am. This was unnecessary and happened in less than an hour and the chairs were not put down to notify the start of the 1 hour period. We will be reviewing the written policies that posted by the hotel pertaining to this matter Terrible!!!!!!!