Annie Bonenberger Wang

Review of Volkswagen of Springfield

Took my jetta here recently for an oil change and ...

Took my jetta here recently for an oil change and was not impressed. It seems the service tech was banking on the fact that I seemed un-knowledgeable about cars and tried to up sell services and scare me into different services that weren't/aren't needed. The first words out of the tech's mouth on the phone were "How long do you plan on keeping your car?" When I spoke to the service tech on the phone they listed a bunch of services that were needed and said they would write them down as recommended since I declined all but one of them. Well once I got that form with the recommendations on it they were completely different than the ones being told to me via phone. I've always had my car serviced by VW but will not be coming back again to Sheehy. I'll make the 3 hour drive to the dealer where I bought it just because I know they're honest and won't try to rip me off.