My review is based on my experience with Acura Cli...

My review is based on my experience with Acura Client Relation . I had the experience of buying two cars from Paragon Acura and two cars from Acura of Ramsey . The prices were good and the service when service consultant Kevin worked then for paragon acura was amazing . I recently had a problem with another car of which I called Acura Client Relation and was treated so badly by a case manager by the name of Katrina . Acura instead of moving forward has moved back . To have someone like Katrina representing acura is simply outright wrong . She is very disrespectful , rude and very unprofessional . She stated that since I did not buy the acura she would not speak to me but when the owner of the acura was on the phone with me at the same time she clearly refused to address me and also stated she still will not talk to me even thou this issue involved myself as well . This is a family issue and when one family member calls to inquire especially when they have the owner of the vehicle at hand on the phone , the other party should have the courtesy to acknowledge the family member on the phone . It does not matter at this point , Katrina refused . We as customers should be treated with respect and katrina failed miserably to treat a customer right . She needs to step back and learn the basic 101 customer appreciation program for acura . You treat a person the way you would like to be treated . Acura has declined with both service and their cars . Katrina assumes she has done a favor to us or she does acura customers a favor but in reality if acura's customer's never bought cars there will be no purpose for katrina having a job . Treat customers with respect and the right way , and yes Katrina your call is being monitored but just to let you know you are the one that was indeed rude and unprofessional . Its a shame that you carry the acura name , acura stands for prestige and class , well that is what it use to be in the past but it has declined and Katrina shows this lack of class . She should not represent a company like Acura , very sad indeed .