NEVER AGAIN!!!! I wanted to give this place a chan...

NEVER AGAIN!!!! I wanted to give this place a chance after reading so many reviews that went back and forth on good and bad. After seeing a few reviews I thought maybe they had made some improvements and gave it the benefit of the doubt. We had the stay and play package and we were hoping for a great weekend getaway for my son's birthday. We have stayed at the Coco Key Resort in Omaha which was amazing and figured this would be similar we were way WRONG! The staff was friendly and that's probably the only good thing I could say about this place! When we went up to our floor after checking in and the elevator smelled weird to me. Once we got to our floor (8th floor) it smelt horrible in the hallway it was like they had just fumigated for bugs or something it made me nauseous. In the room the beds were way to small my boyfriend is 6'2 and I'm 29 weeks pregnant we didn't fit in the bed comfortably way to small. The closet door handle fell right off after my 7 year old soon opened it to put his bag away. The vending machine on our floor said credit cards only and then had no credit card swipe thing the ice machine was leaking on to the floor and there was a hole in the floor for it to drain. The water park entrance smelled of rotten eggs or sewage it was definitely disturbing. The restaurant in the waterpark ran out of food so we couldn't really get anything for us to snack on. The arcade was very disappointing it was very small and half of the machines were out of order and they weren't marked wasted like 15 credits then decided to call it quits. For dinner the restaurant was getting renovated so it had a limited menu so we ordered out which the staff was very nice and helpful with at the front desk and the bartender at the restaurant was amazing as well. After dinner we decided to lay down and take a nap since the paper in our room said that the pool was open till 11pm we went down to the pool at 8:20pm to find out that they actually close at 9:00pm my boys were extremely disappointed. Another thing that happen was during my nap we got a call from someone who said they were having trouble with my card on file and couldn't process the charge from the bar and wanted me to give them my card info over the phone. I told the man I would run down to the front desk and they could swipe it again but the man insisted on me telling him over the phone since his shift was about to end. I was very tired and disoriented from being woken up from my nap (again I'm 29 weeks pregnant) so I gave him my card info and the next day I get an email of a charge to my card that I didn't make for $3760.95 to a Home Depot not sure if it is related to that call but I don't know where else my info could have gotten stolen so I had to cancel my card. Im sure I may have forgotten a few things but my stay here was beyond frustrating and disappointing.... next time I will take my boys to Great Wolf Lodge!!!!