Vineeth Kumar Gattu

Review of Allerton Crowne Plaza

Hotel is in the heart of the downtown and that s a...

Hotel is in the heart of the downtown and that s all about it. The hotel staff at reception were fine. But the doorman was terrible. It was a cold evening and my parents were in town for the first time. I had an unexpected situation come up and had to check out early. Although there were no other cars waiting to be parked, he never let the car be parked for more than a couple of minutes in front of the hotel. He also says this is my pavement or something similar to that and says my rules apply .

The doorman needs to warm and accommodating to make the guests feel welcome but the show put up last evening made a horrible impression to other customers as well. Bottom line - this is disgusting and not to be expected from a hotel in downtown Chicago.