I arrived to learn that the hotel did not have eit...

I arrived to learn that the hotel did not have either electric power or water. While this might not have been their fault, they had been aware of that, had my contact information and made no effort to notify me prior to me taking a ferry to the island. They provided me with a flashlight, a bucket and opened a window for me. I am 72 years old and this was not my idea of a pleasant stay at a hotel that charged me $240 for each night. I could not even have my reservation and therefore payment canceled. Power was not restored for another 36 hours and I spent most of the time outside and seeking out places to just sit that had generators and electric. What is most upsetting is that they refused to even discuss even a discount for my lovely stay. No shower, no light, no air....wouldn't anyone be upset. They advertise themselves as a boutique hotel. What they are not is humane and very greedy.