michael jackson

Review of Starwood Hotels & Resorts Worl...

Having stayed at many Marriott properties around t...

Having stayed at many Marriott properties around the world The W used to be one of the higher end properties. That no longer seems to be the case here as we had problems from the start. We decided to have a little getaway for Labor Day and just unwind. We had a confirmed early check in and yet we got there around 1300 and our room still was not ready. After it was ready we entered to a rather warm room and turned down the AC. When I checked the balcony I noticed the door did not secure properly and it was allowing external noise in. I called down to the lobby and explained and was told it would be fixed. It was never fixed during our stay. When we went to take a shower the curtain pull chain didn t work and again I called down and was told it would be fixed shortly and again it never was. When we went to the pool it was quite nice. The bartender and management seemed very relaxed to the point they were allowing people to bring in outside drinks which is against the law. The TABC frowns on this quite a bit but with the COVID-19 rules going on I understand them being a bit more lax. The bartender never once came out and spoke to anyone asking if we would like a drink like they normally do. Instead he sat inside fiddling with his mask most of the time we were there. The pool was nice and seats were spread out. Aside from two ladies that kept smoking out there one of whom was a resident so she could do whatever. Things were great until a large group came to visit their two friends who were there. They all looked college age and acted like your stereotypical frat boys. After awhile we left and went to dinner, when we returned just before 2200 so we could have a drink but the bar was already closing down for the night which seemed odd since there was a large round table that had several people there. We had a late check out confirmed and yet our keycards were still deactivated before we were to check out. When we were checking out we tried to use the remaining balance of a gift card we had and neither the desk clerk nor the manager knew how to do it. There negative things were no robes in the room, the door to the balcony didn t secure properly, the bathroom pull chain for the blind didn t work, allowing people to bring in who knows what in styrofoam cups, and we couldn t get a drink from the bar. The positive things were we had a great view, comfortable bed, and a very clean room. When we were checking out we were asked if we enjoyed our stay and I said no we did not they just went right past my answer and checked us out. As people who stay in Marriott properties several times a year I m disappointed that this is the level of service we received. At a time when few people are going out and staying in hotels I expected more and got less than normal which makes no sense.