PT Staff- *****Aaron/Tawny

PT Staff- *****Aaron/Tawny
CNAs-*****Joe/Crystal/Brian/Derek
Social Worker-*****Heidi
Valet-*****Excellent

RN-under staffed, ratio of patients to RN overwhelming, many on double shifts, quality of care poor, communication poor, bedside manner
poor.
Majority are more concerned about their workload, long work hours, excuses and the blame game.
2 RNs stand out, mediocre interaction at best

CNA-same ratio and conditions as RNs, tried their best to assist and accommodate RN and patients, more consistent interaction w/patients, courteous
Some Genesis is their second job

Dietary-VERY VERY POOR!
It was mentioned that their dietary budget dictated their nutritional value

All Transportation-mostly outsourced, NEED:
** STRINGENT SAFETY TRAINING QUARTERLY, **BETTER COMMUNICATION FROM REHAB STAFF ABOUT PATIENTS MEDICAL CONDITION
**SPOT CHECK RIDE ALONG 2X PER YR.
On-site transport-good
Preston

I must stress that this facility is in great need of rehabilitation from top to bottom. It's staff is so overwhelmed and over worked, that the quality of care is in jeopardy and patients are at risk.
My husband suffered an Ischemic stroke that left him with no mobility on his left side. He has sensation but zero movement. He was transferred from an acute rehab which felt his progress needed skilled nursing care. His immobility was an issue so the Heights of Summerlin was the "contracted" facility that my medical accepted. Not true, my medical had no contract in or out of network with ANY FACILITY. The benefits are stated as such and the chosen facility accepts it or not.
If your love one is in need of these facilities do not hesitate to contact your medical provider. Cannot stress it enough, know your benefits!!
Research the facility, do not believe the brochures. The Heights was well marketed and the reality was a nightmare.
So while my husband was there, he is also ESRD, end stage renal (kidney disease). Poor diet for kidney patients, outsourced transport, fell twice on transport return to facility. No report on first incident ended up in ER.
Poor circulation developed bedsores from not turning every 2 hours and pneumonia detected at ER.
If not for the fall my husband would still be there and I would continue to be in fear of leaving him.
First fall out of his wheelchair shame on them, second fall shame on me, there will not be a third!! He's out
I pray for good effective care for my husband. I pray for full recovery and function!! I pray for great changes at the Heights rehab center and everyone there, staff and patients. God please bless them all!!