I sent my 10 of my clients here for a couples vaca...

I sent my 10 of my clients here for a couples vacation. Although I wrote to them several times to ensure that they were both together in the same tower and away from the noise and construction, the hotel put them in the tower directly near the construction AND their rooms all had a strange smell to it and were spread out far from one another. The hotel forced them to pay an extra $120/night to upgrade and refused to acknowledge anything wrong on their part. They also downgraded my clients from a suite to a regular room and did not offer to refund the price difference paid. Then my other clients arrive and the hotel lost their reservation and refused to acknowledge any error on their part again. I would NEVER send my clients back there after that horrible customer service experience.