Would give the place a 4.5 if this was an option. ...

Would give the place a 4.5 if this was an option. The wait to get checked in was long with only one individual checking. Riah finally came out to assist and did a great job. He provided numerous options for dinner and offered the shuttle if we weren't interested in walking. Riah quickly resolved an issue with our Hilton Honors account and was friendly throughout the process. He also provided a coupon to use for a free appetizer for dinner. After a quick check out the following morning we realized we left an item in the room. Tried calling the hotel and after three minutes of automation voices I finally connected with a real person who out me on hold for 12 minutes while she looked into it. Call ended up dumping into someone's voicemail. Called later and talked to Dave in housekeeping who said they would have our item at the front desk when we returned in a few hours. That wasn't the case so waited for 10 minutes while they tracked down the item. The place itself was clean, had a great atmosphere and a fantastic pool area, walking distance to a a number of restaurants, and seemed to genuinely care about their guests. Would definitely recommend!