Glendale Abao-dela Cruz

Review of LM Metro Hotel

Hotel was okay but the staff are very unhelpful. D...

Hotel was okay but the staff are very unhelpful. During my stay, I (together with two others) was assigned at probably the farthest room of the hotel which was at their new building. Unknowingly, one of my roommates took the key to our room and forgot to leave it with the receptionists when she left. When I asked for the key card, receptionist said they didn t have it. When I asked her who had it, she just shrugged. When I asked if I could have another keycard instead, she flat out declined. When I asked if there s any way we can open the door, she just said I had to find who has the keycard. So I did. But I couldn t find my third roommate as she was out of vicinity. So I asked another hotel staff to find someone who can open my hotel room for me while I waited outside my room. Again, it was the farthest room from the hotel. When another hotel staff came and brought a keycard, I asked him if he could help me find the keycard or better yet give me another keycard. He said I d have to ask reception. I asked him if he could do it for me since we were already at my room and it would be difficult for me to walk all the way back to reception because of my sciatica. He left with a distasteful look on his face. Later on, my friends whom he met along the hallway told me that the staff was grumbling about why I asked for a keycard from him. Nobody from the hotel ever came back to provide feedback or resolution.