+300 reviews but rarely put a 1 star review.

+300 reviews but rarely put a 1 star review.

I checked in very late at night dropped my bags then went to get some pizzas downstairs. Once I got back to my room I started to sneeze many times. I looked around and fund out that the room carpet was full of dog's hair. I called the front desk, the receptionist said "we are pet friendly. "
2am after flying the whole day, I didn't want to deal with changing rooms specially having an early departure. I have asked if they could bring me some benadryl to help me not to sneeze anymore. The receptionist told me to go buy my own at at convenience store

It is great to be pet friendly but not good at all to share someone's pet hair with the next guest. At least clean the room throughly please.
And what about sorry for the inconvenience sir, we will send you some Benadryl so you can sleep (instead of sending me buying it) ?

Unacceptable and very disappointing experience from Hyatt. The room was modern and the bed comfortable. After reading other reviews, I realized that I am not the first one to complain about the room not being clean. Take care of the matter management please!