VS Services

Review of Brown Aviation

WORST EXPERIENCE EVER - STAY CLEAR OF THESE GUYS

WORST EXPERIENCE EVER - STAY CLEAR OF THESE GUYS
Purchased a $2000 rivet gun from these guys and 2 month later the tool a part on the run broke and I called these guys to get it resolved. They identified the part and said it would take 2-3 weeks to get the part shipped to me since its a Desoutter and its a special order part. I told them it was fine. They placed the order. 4 weeks later no part. I called Brown Tool, they told me they will ship it out "today". Another 2 weeks, still no parts. Called again, this time was placed on several very long HOLDS, and was asked to leave a message for Angie. Next day I try again, finally after several hours of attempting to reach "Angie" she answers and say that they somehow lost the part and need to reorder it again. 4 weeks later still no part. Fast forward, its been 10 months, still no part, a $2000 tool is laying on my desk, inoperable. Called over 200 times in this 10 month period. STAY CLEAR AND SPEND YOUR MONEY ELSEWHERE