I'm so sorry to have to provide a poor review....h...

I'm so sorry to have to provide a poor review....however, I must tell you the truth so that you have the information you need before booking a stay.....
Pros:
--Booking the room was easy; the reservationist was very friendly and polite
--Valet does a great job greeting you
--The check in process was easy; staff is very friendly and professional
--Bathrooms are clean
--Management did deduct a few dollars off the room for our inconvenience, however $50 was not the best recovery for a room they charge $300+ for
--Staff very apologetic and probably embarrassed

Cons:
--Ok, let me first recommend that you stay away from the "family suite" option that they advertise; it's not really a family suite, but rather connecting rooms; Not sure why they don't just say that have "connecting rooms available."
--Not sure why I even booked this so called suite again, as I booked it 4 years ago and was disappointed that time as well
--The room with the king size bed has carpet that is dark and dreary and should be replaced

--I can't tell you how disgusted my family and I were with the general odor of the king room.....I hate to be graphic, but you need to understand the smell.......it smelled like unclean female genitalia had been locked up in the room for years! The odor got worse when we turned on the heat briefly just to knock the chill off; Now if a cold room can have a musty sex odor, you know what happens if it heats up......it gets worse!
--We tried to spray air fresher, but the stench only returned
--We then had to deal with dingy bed linens......all the way down to the actual mattress! One side of the bed seemed to have been soiled to the extreme; I recommend they put a new mattress and sheets in that room
--I finally called the manager to come to observe our findings and while he tried to make things better with new sheets, duvet, etc, it still need not rid the room of the odor and our concerns with sleeping in the bed
--we got hardly any sleep as we just did not feel comfortable in the room
--the employee working the gift shop was extremely rude when she was asked if they sold swimming suits; there was no good morning greeting, how can I help you, or any thank you's in that store

Again, I hate to have to provide such a graphic review, however, it's a real experience and now I've had two very unsatisfying stays at the Hyatt; Unfortunately, I will not stay at that Hyatt again unless I have no choice and I strongly recommend you find an alternative hotel to stay in.