Patrick Lemon

Review of Three feathers Casino

I used to love going to Seven Feathers. It has bee...

I used to love going to Seven Feathers. It has been one of our favorite places. However after our last visit (3/27-3/28) that love has almost turned to hatred. The treatment we received is uncalled for. During our stay it was very very crowded which is explainable due to Bill Engvall performing. We were waiting to have dinner at Stix. As we were waiting over an hour for our table a security guard comes up and starts yelling loudly and demanding my wife and friends move due to social distancing policies. Which we completely understand and are willing to follow directions given to us but the manner he spoke to my wife and friends is completely uncalled for and unacceptable. After the show as we were navigating through a sea of people we had an employee block our path by the craps table. At first we thought he was observing the game so we waited for a path to clear but before that happened the employee just walked away. Not sure why he was just standing there blocking the path. The thing that broke the straw for me was this morning as we were about to leave we went to a machine to redeem our ticket but they were all out of order. No problem we just went to the cashier instead. We explained to the cashier about the machines being being down and she literally looked at us as if we were lying. She said it is impossible and they do not go down. Why would we lie about that? What do we have to gain for lying about that? I was extremely offended and extremely upset by her actions and words to the point I was shaking. I wanted to say something but knew that was not a good idea. I was making plans to attend events this summer and fall but after the deplorable treatment we received that is now off the table and I will not go back. I know that the casino and the management won't care about me not going back since they make a lot of money from others but hopefully I can warn someone else.