I'd like to say this is a very nice salon attached...

I'd like to say this is a very nice salon attached to an outstanding cosmetic surgeons practice.
I've never written a review before; however, I regrettably have a negative one here.
My intention is to prepare future clients and hopefully enlighten the stylist Kathy Partin who left me more than disappointed.
With over 30 years experience in the industry Kathy Partin knows what she is doing. Unfortunately, she spent more time talking about her vast experience than listening to me the client and what I hired her to do. I've worked in salons and have over 30 years experience in the beauty industry. In a nutshell she was tasked to make a simple correction at my roots 20 minute process and add a deep conditioner.
I ended up with my blonde highlights (the color I just achieved a few days prior)turned into a dull beige, ash color . She basically took it upon herself to decide what color it should be. I mentioned it to her immediately after she finished and she denied adding color. I knew exactly what she did
and could tell her assistant did too.
After 2 days of frustration knowing I could not easily correct this, (over processing already stressed hair) ,. I called, expressed my frustration and asked to speak with Kathy Partin. Not available, NO call back, not a word. For a prior business owner I was shocked.
If your find yourself in Kathy Partins chair don't assume she is listening to you. Be very clear and speak over her sales pitch. Sorry Kathy but as a professional myself the first thing you need to learn is to listen to you clients. After 15+ years of letting the sun naturally lighten my hair I decided to go as far blonde as possible w/o complete damage. You now took years of care and thought and undid it in one sitting.