My children bought me 2 fish as a show of apprecia...

My children bought me 2 fish as a show of appreciation for the work that i recently did for them in their apt. They know i have been a loyal customer of Bartels Aquarium and over the years have spent hundreds if not thousands of dollars.The 2 fish did not do so well ,one died 2 days later the other lasted 4 days .Their return policy is very clear however my daughter figured since i am a loyal customer that Craig would do something for her. instead he referred to the store policy which i understand ,but i am not a one time customer or an novice in fish tank care. He ended up offering 1/2 price for a replacement albino shark and nothing for the 2nd fish. This is what he would have done for any customer off the street or his memorial day special. I can only say that the $70 my kids spent will end up costing you more because you lost a loyal customer and what i considered a friend. There are other stores that offer the same products and appreciate my business and loyalty. I guess the mighty dollar is worth more than past purchase or loyalty.
Thanks.
You mention not notifying you for a week which is true but under the present circumstances this was not my top priority. If you think the fish are alive and i am trying to get over on you your mistaken ,
Be Well and Stay Safe
Howard