Dawn Lipinski Review of Enterprise-RDU Airport
Over the years, I have rented from Enterprise from...
Over the years, I have rented from Enterprise from various airports and stand alone businesses. My experience has always been efficient and professional. This trip didn't disappoint (particularly in Covid) regarding the expediency of agents at pick up at RDU. Reserving was quite the challenge however, and I was forced to reserve for 6 days on a one way; NC to NY when all I desired was 2 days. Covid surcharge and all, I took what I could get. Friendly agent at RDU indicated an adjustment would be made at Stewart International for unused time. Yaaay! 5K mile new Fusion was electronically quirky in too many ways to mention in this post ( I own a 2017 equally as quirky with a mind of its own) however, I will say that the radio going nearly mute at will was more than annoying and the fellas in the garage had all four tires over inflated 8-9 lbs, varying with each tire. Once deflated, the ride quality improved.
Arriving at Stewart after hours was ridiculously simple yet worrisome: write in date/time/mileage/confirmation # on a slip of paper and drop the keys in a box but be held responsible should damage result once having relinquished possession. Segue to credit card charges to find a second charge..Call customer service: long story short, agents at Stewart didn't input my drop off date until 2 days later. Hence, I was charged for 4 days instead of two. Awaiting adjustment now so perhaps a second survey will result in a happy ending ..... to be continued Enterprise?? Initial 3 Stars reflect incompleted experience. Adjustment completed accurately! TY Enterprise. I'll be back. PS Emanuel at RDU was efficient, professional and personable. TY again.
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