BE AWARE OF THE LIES ! I booked a room and I calle...

BE AWARE OF THE LIES ! I booked a room and I called to ask if my room will be available if I arrived at 11:30 pm I CALLED TWICE ! When I arrived the manager told everyone in line that there was no more rooms, people was yelling at the employees and at the end they literally don t help you, I feel bad for the employees Bc is the hotel who makes the decision of overbooking people and is A LOT of people! When you call they assure you the room will be available but is a BIG LIE! Be there by 4 pm or don t even bother... and to get your money back from THEM CANCELING your reservation is another story!
I understand this is a business but don t lie to people I drove 4 hours and ended up having to Look for a hotel at 1 am!