Don Wall

Review of Coolray Heating and Cooling

One of our two HVAC units that had not been replac...

One of our two HVAC units that had not been replaced since our home was built stopped working a couple of days ago. I contacted two other companies to get quotes on replacing the unit, then called Coolray. An appointment was scheduled for yesterday at 6:30, the Coolray sales rep Russell H. got here exactly at 6:30 as agreed.

I was fully expecting Coolray to be on the high side pricing wise. To my surprise I was able to purchase a Carrier Infinity system for close to what competitors were quoting for smaller (2.5 ton versus 3 ton) units not of the same quality that I believe Carrier is.

We scheduled install of the new system today at approximately 9:30 AM. At 9:30 AM this morning a Coolray truck with two service technicians arrived. The lead installer as well as his assistant were outstanding answering all my questions plus taking the necessary time to walk me through the system and its' features. The install took approximately 4 hours.

A very positive experience, thus the FIVE STAR rating