Several weeks back I booked four days away with my...

Several weeks back I booked four days away with my wife at the Grand Lakes location. As a Black Card Elite member that I pay for over 600.00 a year, I was figuring I would be model customer. We never deviate from the Marriott brand. Unfortunately one of my children had injured himself and not knowing if he was going to ok by travel date we canceled the trip. Fortunately everything turned out well and when I contacted Marriott back to re-reserve a room for the original travel date I was informed there was NO rooms left. Interesting how I was able to book online myself but the elite concierge HAD NO interest in booking or assisting me in any way. After being treated poorly I contacted the property directly only to be told yes we have a room but it s going to cost an additional seven hundred dollars. For 500 a night I automatically knew I was being taken advantage of. How can you completely disregard your devoted members is beyond me. So you can save your generic we are sorry responses.
HILTON will now be getting all of my future business.