Sara

Review of Sunset & Wilsonville Audi

Couldn't have asked for a better experience! Anton...

Couldn't have asked for a better experience! Anton Robinson was such a pleasure to work with and so helpful and kind. I couldn't decide between 2 used Q7's on the lot and he was very patient and knowledgeable while I asked a lot of questions and emailed him over several days, all to which he responded very quickly. After deciding on a TDI Q7 I was able to come in, drive the car, purchase the vehicle and be out the door with all paperwork signed in less than an hour! That's truly amazing, especially considering I had my 1 year old with me! But the story doesn't end here.....Later that evening when driving home from the grocery store I got a check engine light. I was so scared having owned 4 other Audis in the past that this could get rather costly, very quickly. I emailed Anton and he responded within 15 mins (even though the dealership was closed) telling me how sorry he was and to bring the vehicle in the following day and service would look at it and figure it out. I arrived the following morning and was greeted by Dee Sanchez in service (she's a rockstar as well) and she told me that Anton had emailed her, explained everything and she had a loaner car ready and waiting for me and that they'd try to have everything taken care of that day. Holy cow these folks are efficient! Dee called me at about 5pm and said that the Nox sensor had to be replaced and that they had already taken care of it no charge and the vehicle would be ready for pickup whenever it was convenient for me. Being that I live in SW PDX and I5 South to Wilsonville is a parking lot at 5pm, I opted to pick it up the following day. I arrived for pick up and indeed no charge for the replacement sensor...there was even a chilled bottle of water in the car for me and the cutest Tonkin Teddy for my son in the backseat (which he loved)! Dee even held my son and played with him while I moved the car seat back into my Q7! These guys are truly amazing in sales and service. Audi Wilsonville made what could have been a stressful situation for me a total breeze and such a positive experience! I have no problem driving to Wilsonville to see these guys because believe me it is definitely worth the trip!! Thank you so much Anton! I cannot speak highly enough of you or thank you enough for all of your help and for helping me juggle around car seats and entertain my son while I drive Q7s :). I can't wait to buy another car from you. And Dee, you're awesome...I've never had such a great service experience in my life! I'll definitely be back to see you for any maintenance or repair needs I have!