Dan Hearn

Review of Grand View Media

We like Drury hotels and have stayed at several wi...

We like Drury hotels and have stayed at several with good reults. This hotel was clean, the room was nice sized ( smallish bathroom), and the staff was friendly enough. The window air conditioner in the room was not working properly. Everytime the thermostat called for cool air, the unit would kick on with a loud sound that was like a small helicopter taking off. When it cycled off, it was just as bad.
When I checked out the next morning, I told the 2 women at the front desk that we slept very poorly thanks to the a/c unit, expecting some sort of adjustment to the bill. Instead I was told "that's the first I've heard of that" and "have a great day" as we were brushed off and she moved on to the next guest.
We moved on and had as great a day as we could with no sleep, but we will consider other options than Drury the next time we book a hotel.