I had oral surgery to remove 4 of my wisdom teeth....

I had oral surgery to remove 4 of my wisdom teeth. The doctors and dental hygienist are increasingly nice and knowledgeable. Dr Jackson Nguyen is a very talented and skillful physician. He removed all 4 and gave both me and my mom wonderful care.

The only compliments I hear from this practice is from bad experience from the front desk but you have to understand the type of people the front desk have to deal with. I wouldn t blame them for not being super friendly and happy all the time but a simple hello or good morning goes a long way to the patients. I was scared and terrified of my surgery. Doctors office are held to a higher standard of conduct because they are health professionals whose number one goal is the patient. Oral surgery is extremely painful and first time patients are nervous, scared, and apprehensive.

My experience with them I was treated as a number. I did not feel welcomed or comfortable in the office. The desk workers miss spelled my name several times after I showed them how to correctly spell it and then completely spelled the wrong name on important documents related to my insurance. If I didn t say something I was worried they could have wrote the prescription to the wrong person, my insurance company wouldn t have paid for the service, and all the important documents would have needed to be redone. The only reassurance was from the wonderful staff that work in the back. Every dental hygienist was nice and friendly to me. I was welcomed and felt like I could trust my dentist and his team for my surgery.

From my experience working in healthcare, I would recommend one on one discussion with the front desk employees. I do not believe they understand the importance of acknowledging the patients and the beginning process of building a relationship with them. People don t go to the doctors because it s fun. In my time in the pharmacy I have meet patients who are fighting a cold to those who are fighting for their lives. I know there is a family behind every patient suffering with them so I try my best to make their day slightly better. I hope to see the front desk improve themselves to the level of excellence I know they have the potential to be.

Simple evaluation, people will continue to come back because of the amazing dentist and staff but feel unsatisfied with the unprofessionalism by the front desk.