Miss Susan

Review of Rampart Casino

I went to the buffet last night for the all you ca...

I went to the buffet last night for the all you can eat crab legs. My first complaint is the wait time was way too long and unorganized. There was three lines. Two of the lines were general admission. One line was for the VIP players who were able to walk right up and get seated while the rest of us had to wait a long time. I get it with the VIP players. They play often and spend lots of money, but the three lines should have
been rotated fairly. It took other guests to complain to a host. The host had to show the other hosts how to rotate the lines so all can be seated fairly and in a timely manner. A frustrated guest was told by a host that the guests in the vip line had made reservations that's why they are seated quickly. There is no reservations for a buffet. Just totally unorganized. It was hot in the line and I started to get nauseous waiting so long. I also went early to beat the lines so I thought. Secondly, the crab legs barely had any meat in them. They were skimpy as ever. I also noticed they raised the price on Fridays to 35.99. I kid you not when I cracked open a crab leg, it was empty or just a very thin piece of crab meat slid out. I was very disappointed and frustrated that we stood on line over an hour and paid 35.99 per person for those crab legs! I use to enjoy the Rampart buffet but now i have to look for another local restaurant that serves all you can eat crab legs. I don't want to experience that again.