Marc A

Review of The Westin Grand Vancouver

Their version of a 1 bedroom suite is literally a ...

Their version of a 1 bedroom suite is literally a regular hotel room with a wall between the bed and a couch, at best they should advertise it as a junior-suite. I called front desk and they asked for more money to get an actual suite. The manager was very rude, condescending and arrogant. There are only 2 slow elevators for the entire hotel, close to 30 floors so you ll be waiting a looooong time, plan an extra 5-10 minutes to get to the lobby. The rooms look recently renovated but you could see this is an old hotel that s just been given a little facelift. Very disappointed, the reviews sounded positive but I guess it s not for discerning guests. First and last time staying here! Do yourself a favour and stay next door at L Hermitage, I know I will.