I have been a CarrSmith customer for over 20 years...

I have been a CarrSmith customer for over 20 years, but no more. In the last few years the quality of their work and the reliability of the repair estimates has decreased. Like other reviews have noted, they always seem to find unexpected problems that need repair. And also as mentioned by others, they add a great markup to any parts that are needed.

Any service at all takes MUCH longer than expected, even when an appointment is made before hand. The service writer promises to call and give updates, but you never hear from them.

Unfortunately, this once stellar shop is, in my opinion, no longer reliable.