Took my phone in for a cracked screen on my Oneplu...

Took my phone in for a cracked screen on my Oneplus 5. While it was under the one year warr. It was not covered due to it 'user damage'. Understandable, I accepted the charges. I didn't want to take it to a non-authorized dealer to get it fixed - you never know what will happen during the colder months when the screen is exposed to the colder weather.

They took it in, I got an email response within the day, I paid the charges by calling into oneplus. I picked up the phone within 80 hours, and it worked just like the first day I purchased it. Can't thank Futuretel enough for the fast turnaround; I'm in sales and my phone is paramount!