Most of the staff were professional, but not overl...

Most of the staff were professional, but not overly friendly. I was referred to Phoebe for tests and told to be there by 12, even though my appointment wasn't until 2, which I did. I was shuffled from one waiting room to another, only to be seen after 4. During this time, there were at least 4 other patients with the same complaints. By the time I was done, I had spent 5 hours for a 20 minute procedure.
Not only that, but I was informed not to eat prior to the appointment, which made for a very long day.

I don't understand how, as a patient (as a CUSTOMER), my time is less valuable than theirs?