Ricalin Caudal

Review of Shangri-la's Edsa Plaza Hotel

We had a staycation to celebrate the 75th birthday...

We had a staycation to celebrate the 75th birthday of my mother-in-law and booked 3 rooms. We're happy that our requests were accommodated from being transferred to the room with pool view and connecting rooms and late check-out. Lastly, my son informed us that he lost his cellphone when we were checking out. There were plenty of staff who tried their best to find it. I would like to especially mention Marlon from Concierge who continually got in touch with us even after we went home informing us of the status from the lost and found department. Fortunately, my son eventually found his phone amongst his things and I informed the hotel about this.