Chris Truitt

Review of Scott & White Healthcare

My wife and I have had an absolutely horrible expe...

My wife and I have had an absolutely horrible experience with this clinic. Our experience with this clinic started last year when my wife found out she was pregnant. We were so excited! We called to schedule an appointment, and the first thing we had to do was meet with a financial counselor on when we were going to pay them. We haven t seen a doctor yet so why would we pay? Then it took a few more weeks to see a nurse practitioner, I don t remember her name but she was wonderful and we got to see our baby on the ultrasound, finally. Then my wife started having problems, bleeding, spot etc. we called and messaged to try and come in but we couldn t get in for weeks! Just a few weeks after the ultrasound the unspeakable happened...my wife had a miscarriage. We we re and still are devastated but the next day was the first time we met the doctor. Dr. Kelso is a very sweet woman and definitely helped feel more at ease. After a few months and appointments my wife and I started trying again. Just a few weeks ago we found out she was pregnant again! We already had an appointment scheduled with Dr. Kelso and it was far enough away that it would be a good time for a prenatal visit. We got a call today to schedule a prenatal visit and my wife scheduled it for 11 days after the already scheduled appointment. She thought, might as well have as many appointments as possible since they would never see us the first time. My wife then checks MyChart to see the original appointment was cancelled! We called to see why and was told since it was an appointment for a previous issue it need to be canceled... Are you kidding me??? It was an appointment we had scheduled months in advance to see her doctor and these people had the audacity to cancel it. Who I spoke to on the phone with was absolutely unhelpful and unwilling to do anything about the issue. We later found out that because our appointment was canceled it had been given to someone else and we were stuck with the later date. Scott and White is the most impersonal health care provider we have ever heard of but maybe it s just this clinic either way if we had any other choice at this point we would never step foot in this place again. Maybe we ll start looking for other places....