JM Mechanical boasts that they have a 24/7 emergen...

JM Mechanical boasts that they have a 24/7 emergency feature to their customer service. However, when I called them looking for an ignitor on a Sunday, they refused to sell me the part. They offered to install one, which yes, would have fixed the furnace. The problem is it is a $20 part and they would have charged $150 to install one. It is an easy install and any monkey could do it. It's far more logical to just get the part. The on-call guy complained that he would have to go "all the way to the office" to just sell me the part. Buddy, get off your lazy ass and be on-call. Otherwise your company is useless.