Dee Patiag

Review of keyes toyota

I have to update my review on the service I experi...

I have to update my review on the service I experienced today, Raphael was the salesman who had helped me out. I came back today to put a security alarm installed into my car and when I spoke to them about coming back to get it set up they told me that I wouldn t have to go to the service side and just come up to them to call the tech who would put in the alarm in for me. The estimated timeframe they gave me was 20-30 minutes. After today I just know they just used a car salesman tactic. I walked up to Raphael to inform him and remind him about what he had told me. He told me that I have to go to the service side and then he walked off, no help, talk about great way to take care of your customer. Expecting that I would be in and out of the dealership, I ended up waiting for an 1 hr and half. This was very unfortunate because I had plans that I had to miss. I work for a bank and when I tell my customer I will follow up with them or when I give them my word, they expect me to fulfill it. I always keep my words and backup all of my statements. As in for Raphael he didnt keep his word. I am a customer who constantly returns because my father says they are they best salesmen and they give the best deals. I most likely won t be doing my business for cars here and will stop recommending this place to my friends and family.