1 star is too generous. My 6 yo has been having tr...

1 star is too generous. My 6 yo has been having trouble seeing in school. We scheduled an apt for glasses a week before Christmas. After a few weeks, I called to check on the status, they said my insurance info needed to be updated, so I gave them my insurance card for a 2nd time (1st time was during the exam). Still no call through January 20, so I called again. They said someone would review my file and get back to me, no one called me that day. The next day, I called again, and was told I have no material coverage and everything is out of pocket. I explained that I do have materials coverage because I recently got glasses through America's Best. I even verified with my insurance company before coming to Oakdale Eye Clinic for eye wear coverage, eye exam was done at Allina. She then took 10 minutes to verify and confirm my son's eye coverage for exam and materials through Spectera (1 of 4 eye vendors they go through), something they could have done from the beginning. It took 1.5 month to even order my son's glasses. She admit they dropped the ball on me and will put a rush order in.