Krystle Peinado

Review of Anesthesia Associates of Kansa...

I HATE this place. Specifically in customer servic...

I HATE this place. Specifically in customer service. Epidural was fine. Bill was fine (after I had to file it through my insurance myself). I called to set up a payment plan and was told to just make payments when I could since I could not do the mandatory minimum payment on my account. I asked when I had to pay it and the lady in billing said "3-4 months". I asked if it was three or four because that makes a difference and she told me "Then end of November". Low and behold, I receive a bill saying my account is delinquent when I have been making payments and it is before the time she stated. I called back and she said I was wrong and that I needed to have it paid by the middle of October. I'm 100% sure I was talking to the same lady who told me the end of November. I was proactive and had called to make a payment plan, then I couldn't. I made payments on my own and they sent me a late notice threatening to send me to collections. I called and they blamed me. WORST customer service EVER.